Privacy policy

This Privacy Policy outlines how SMOKE11, operating through the smoke11.com website, collects, uses, and discloses information about you when you use SMOKE11’s website and services.

Security Commitment

SMOKE11 is dedicated to ensuring the security of your information. We have implemented appropriate physical, electronic, and managerial procedures to safeguard the information we collect online. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Consent

By using SMOKE11’s website and services, you consent to the collection and use of information as described in this Privacy Policy. If you are a resident of the European Economic Area (EEA) or a citizen of a European Union (EU) member nation, you must expressly consent to the collection, processing, and use of your personally identifiable information before using our website and services. SMOKE11 may update this Privacy Policy periodically, and you agree to review the terms regularly to stay informed of any changes.

Information We Collect and Use

We collect both personally identifiable information (PII) and anonymous information based on your submissions and usage of our website and services. This information is used to enhance your user experience and enable purchases. SMOKE11 does not share your information with anyone except as described in this Privacy Policy.

We may collect the following information:

  • Personal Identifiable Information: Name, phone number, postal address, email address, payment information, and other details provided for customer service, support, and payment processing.
  • Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and other statistics collected through cookies.
  • Other Information: Demographic data, preferences, interests, and information provided in customer surveys or offers.

Use of Information

The collected information is used for:

  • Internal record-keeping
  • Processing payments for goods and services
  • Administering user accounts and providing notifications
  • Ensuring compliance with our Terms and Conditions
  • Improving website structure, layout, and usability
  • Allowing participation in interactive features
  • Personalizing repeat visits and usage
  • Providing information on products, services, and special offers
  • Responding to inquiries and comments
  • Market analysis and research

Control of Your Personal Information

You can request deletion or correction of your personal information by contacting us at support@smoke11.com. You can also opt out of direct marketing communications. SMOKE11 does not sell or distribute your information to third parties without your permission, except as required by law.

Residents of the EEA have additional rights, including the right to access, update, delete, restrict processing, and transfer their personal information. Requests can be made by contacting us at support@smoke11.com. Some information may be exempt from these requests under certain circumstances.

Text Marketing and Notifications

By subscribing to text notifications, you agree to receive recurring automated marketing messages at the provided phone number. Consent is not a condition of purchase, and standard message and data rates may apply.

Data Storage and Transfer

Information collected may be transferred to and stored in locations outside the EEA, including Canada and the United States. By submitting your information, you consent to this transfer. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Data Retention

Data is stored as long as necessary to provide products and services, typically until you terminate your account. We retain information for a period to address payment and account-related queries. Residual data may remain in our databases even after account termination. Inactive users' data may be stored until the account is canceled.

Log Data and Cookies

We collect log data and use cookies to improve our website and services. Cookies help us monitor website usage and provide a better user experience. You can manage cookie preferences through your browser settings, but this may affect website functionality.

Links to Other Sites

Our website may contain links to third-party websites. SMOKE11 is not responsible for the content, privacy policies, or practices of these sites.

Third Parties

We may disclose information to third parties as required by law or in situations of national security, law enforcement, or similar circumstances. Third-party service providers may have access to your information for purposes such as data processing, payment processing, order fulfillment, and service analysis.

Children's Privacy

We do not knowingly collect information from individuals under the age of eighteen. If you believe a child has provided us with personal information, please contact us to have the information deleted.

For any questions or concerns about this Privacy Policy, please contact us at support@smoke11.com.