Help Center & FAQ
Welcome to the Smoke11 FAQ page. Here, you'll find answers to common questions about payments, delivery, product quality, and more. If you need further assistance, please don't hesitate to contact our customer service team.
What is Smoke11?
Smoke11 is your premier online destination for top-quality vape equipment, accessories, and e-liquids in the US market. We offer a wide range of products from leading brands to enhance your vaping experience.
How can I contact Smoke11?
You can reach us through:
- Email: support@smoke11.com
- Phone: SMOKE11
- Address: 1----
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
Is my payment information secure?
Yes, your payment information is secure. We use industry-standard encryption and security measures to protect your data during transactions.
Can I use multiple payment methods for a single purchase?
At this time, we do not support splitting payments across multiple methods. Please use one payment method per transaction.
Do you offer any payment plans or financing options?
Currently, we do not offer payment plans or financing options. However, we are exploring options to provide these services in the future.
Where do you deliver?
We deliver to all states within the US. Unfortunately, we do not ship internationally at this time.
How much does shipping cost?
Shipping costs vary based on the order amount and delivery location. Standard shipping is free for orders over $50. For orders under $50, a flat shipping fee of $5 applies.
How long does delivery take?
Delivery times depend on the shipping method selected:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
What should I do if my order is delayed or lost?
If your order is delayed or lost, please contact our customer service team at support@smoke11.com or call 1SMOKE11. We will assist you in locating your order or issuing a replacement if necessary.
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from reputable manufacturers and brands. We guarantee the quality and authenticity of every item we sell.
Do you offer a warranty on your products?
Yes, we offer a limited warranty on most of our products. The warranty period and terms vary by product. Please refer to the product description or contact our customer service team for specific warranty information.
What should I do if I receive a defective product?
If you receive a defective product, please contact us within 30 days of receipt at support@smoke11.com or 1-800-SMOKE11. We will provide instructions for returning the product and issue a replacement or refund.
What is your return policy?
We accept returns within 30 days of purchase for most products, provided they are unused and in their original packaging. E-liquids and opened products are not eligible for return due to safety and hygiene reasons.
How do I initiate a return?
To initiate a return, please contact our customer service team at support@smoke11.com. We will provide you with a return authorization number and instructions on how to return the product.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned product. The refund will be issued to the original payment method used for the purchase.
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.
Can I cancel or modify my order?
Orders can be canceled or modified within 1 hour of placing them. After this period, we cannot guarantee changes or cancellations as the order may have already been processed. Please contact us immediately at support@smoke11.com if you need to make changes.
How can I stay updated on new products and promotions?
If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to help!
Contact Us
- Email: support@smoke11.com
- Phone: 1SMOKE11
- Address: 1----
Thank you for choosing Smoke11!
What is Smoke11?
Smoke11 is your premier online destination for top-quality vape equipment, accessories, and e-liquids in the US market. We offer a wide range of products from leading brands to enhance your vaping experience.
How can I contact Smoke11?
You can reach us through:
- Email: support@smoke11.com
- Phone: SMOKE11
- Address: 1----
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
Is my payment information secure?
Yes, your payment information is secure. We use industry-standard encryption and security measures to protect your data during transactions.
Can I use multiple payment methods for a single purchase?
At this time, we do not support splitting payments across multiple methods. Please use one payment method per transaction.
Do you offer any payment plans or financing options?
Currently, we do not offer payment plans or financing options. However, we are exploring options to provide these services in the future.
Where do you deliver?
We deliver to all states within the US. Unfortunately, we do not ship internationally at this time.
How much does shipping cost?
Shipping costs vary based on the order amount and delivery location. Standard shipping is free for orders over $50. For orders under $50, a flat shipping fee of $5 applies.
How long does delivery take?
Delivery times depend on the shipping method selected:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
What should I do if my order is delayed or lost?
If your order is delayed or lost, please contact our customer service team at support@smoke11.com or call 1SMOKE11. We will assist you in locating your order or issuing a replacement if necessary.
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from reputable manufacturers and brands. We guarantee the quality and authenticity of every item we sell.
Do you offer a warranty on your products?
Yes, we offer a limited warranty on most of our products. The warranty period and terms vary by product. Please refer to the product description or contact our customer service team for specific warranty information.
What should I do if I receive a defective product?
If you receive a defective product, please contact us within 30 days of receipt at support@smoke11.com or 1-800-SMOKE11. We will provide instructions for returning the product and issue a replacement or refund.
What is your return policy?
We accept returns within 30 days of purchase for most products, provided they are unused and in their original packaging. E-liquids and opened products are not eligible for return due to safety and hygiene reasons.
How do I initiate a return?
To initiate a return, please contact our customer service team at support@smoke11.com. We will provide you with a return authorization number and instructions on how to return the product.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned product. The refund will be issued to the original payment method used for the purchase.
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.
Can I cancel or modify my order?
Orders can be canceled or modified within 1 hour of placing them. After this period, we cannot guarantee changes or cancellations as the order may have already been processed. Please contact us immediately at support@smoke11.com if you need to make changes.
How can I stay updated on new products and promotions?
If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to help!
Contact Us
- Email: support@smoke11.com
- Phone: 1SMOKE11
- Address: 1----
Thank you for choosing Smoke11!